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Why Service Techs Should Use Facebook on the Job
If your mobile workforce is leveraging mobility, you’re familiar with some of the benefits it can bring. Automating paper-based processes, getting techs on the job faster, giving techs real-time access...
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Supporting Too Many Devices in the Field? Here’s One Way to Minimize the Pain
Enterprise mobile computing deployments have grown more complex, encompassing a mix of ruggedized and consumer devices, running multiple operating systems and applications, and affecting every employee...
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Tablets in the Field: Don’t Let The Hype Fool You
Don’t get us wrong, we’re not advocating ditching tablets in preference for other handheld devices or laptops in the field – but what Sarah Howland, editor-in-chief, Field Technologies Online, found...
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Too Many Dropped Calls? How to Fix the Connectivity Problem
Dropped calls are frustrating, but connectivity issues are much more serious if you are a police officer trying to check a license plate against an online database, a merchant trying to complete a...
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FedEx — the King of Rugged Handhelds — Mulls a Consumer-Grade Switch
When it comes to rugged vs. consumer devices in field service, Michael Lavery, the manager of mobile and wireless systems development at FedEx Ground, knows what he’s talking about. He spoke with Sarah...
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5 Things Every Field Service Application Should Have
I was reading over Gartner’s latest Magic Quadrant for Field Service Management report, which was released in October, and it got me thinking. At the beginning of the report, there are five objectives...
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Why Field Service Companies Hesitate to Adopt BYOD
I read a lot of headlines about BYOD (bring your own device) benefits and strategies, but — so far — not many of our readers seem to be putting it to work. I thought it would be interesting to explore...
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The Impact of Field Service on Customer Satisfaction
Can a technician drive customer satisfaction or retention? Or is the tech valuable in that they can turn more wrenches in a given day? Does field service truly have an impact on happy customers? The...
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To Buy or Not to Buy? Practical Advice About Wearable Tech in the Field
You’ve probably seen or heard the wearable technology buzz. It was a hot topic at the International CES event in January, and was getting plenty of coverage before that. As it relates to the markets we...
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The Spare Parts Pitfalls Hurting Your Bottom Line
Field service excellence seems to be a moving target. When I started researching field service five years ago, the conversation revolved around the schedule and ensuring technicians reached customer...
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